TERMS AND CONDITIONS
Buy with Confidence! Here at High Tide Aquatics, we strive to supply our customers with only the highest quality livestock, delivered straight to your door.
LIVE ARRIVE GUARANTEE CONDITIONS:
-We guarantee our corals to "Arrive Alive." A tracking number will be provided upon purchase. Corals must be received and opened within one hour of delivery. You must take delivery on the first attempt. We are not responsible for acts of god, or shipping delays. In the event of a DOA coral please follow the instructions below.
If an order arrives to you D.O.A. and you have completed the steps above. Please keep the animal/coral in the delivery bag. Take extremely clear photos of the animal/coral in the bag showing that is dead. If the coral can not clearly be seen dead in the bag, please remove the coral and take additional photos of the dead coral outside of the shipping package.
Once photos have been received we will take the time to review your submission and issue a store credit in the amount of the deceased coral.
We are not responsible for return shipping costs, return shipping must be paid buy the buyer. We are not responsible for return shipping. Replacement corals may vary slightly from the original corals.
No Refunds. Store credit for future purchases only.
Any order cancellations will be credited for 1 year from the purchase date or refunded with a 25% restocking fee.